Care Management That Performs Under Risk.
AI-driven care coordination for health systems and risk-bearing provider organizations. HEAPS is a copilot for your care managers: it decides who to reach, when, and with what — and returns clinical hours to the care team.
HEAPS is a B2B healthcare SaaS platform that uses generative AI and machine learning to make care management and care coordination scalable - delivering evidence-based behavioral interventions to patients and members between visits.
We Serve Health Systems, Payers and Self-Funded Employers
Care management does not scale on headcount. A care manager can reach 10–12 patients a day; everything above that becomes a worklist nobody reaches — sorted by when it was generated, not by who is about to decompensate.
ONE PATIENT. EVERY CONDITION. ONE TOUCHPOINT.
HEAPS is the only platform built around a whole-person model, addressing every active condition for a patient in a single touchpoint rather than one disease program at a time.
Our clients share many of the same goals.
Health Systems & Provider Groups
✓ Fewer avoidable 30-day readmissions
✓ Reduced ED utilization
✓ Referrals and follow-up retained in-system
✓ CCM, APCM, TCM, RPM and BHI delivered at volume
Payers & MA Plans
✓ Lower avoidable medical spend
✓ Stronger HEDIS and Star Ratings
✓ Care gaps closed in the rising-risk segment
✓ Fewer avoidable admissions
Self-Funded Employers
✓ Employee and dependent chronic conditions managed
✓ Fewer avoidable admissions and readmissions
✓ Higher physician-visit compliance
Care Management Breaks at Scale
The work is growing. The workforce that does it is shrinking and getting more expensive. Each RN costs $60,090 to replace, and only 3.4% of eligible Medicare beneficiaries receive CCM — while 75% of those 65+ have two or more chronic conditions.
MORE PATIENTS REACHED. NO NEW HEADCOUNT.
HEAPS is the orchestration layer between the EHR and the patient — it scores severity, stratifies risk and hands every care manager a daily priority list.
From Discharge
To Home
To Better Healthcare
WHO TO INTERVENE WITH
(highest-risk patients, from every data source)
WHEN TO INTERVENE
(a daily priority list, not a stale worklist)
WHAT INTERVENTION TO MAKE
(call, SMS, portal or IVR, personalized to every condition)
Data Drives Us
Our platform sources, analyzes, and summarizes complex data points into actionable insights through the use of artificial intelligence and machine learning.
HEAPS extracts relevant data from all sources, including existing Electronic Medical Records, to produce a 360-degree view of each patient based on nationally recognized protocols.
But we don't stop there.
Here are just a few ways we use data to help your Care/Case Managers direct proactive, personalized care.
- Produce a daily priority list of who to contact and why, eliminating general lists that are low urgency and never seem to get completed.
- Provide tailored scripts with targeted questions that directly assess health and necessary care regardless of the Care/Case Manager's expertise or education level.
- Streamline comprehensive, scattered records into one file that improves understanding and accuracy.
What can you expect when you utilize the HEAPS platform?
- Staff that are empowered to make a difference
- Members that are calmer , healthier, and happier at home
- A lower cost of care that produces better outcomes and loyalty
FAQs
Our product was developed by clinicians and I.T. professionals to fill a much needed gap in healthcare. We are the only health tech software company that does what we do, specifically automating workflow post acute and between encounters to increase patient satisfaction, reduce readmissions, and direct patients to appropriate care utilizing our back end intelligence.
We are able to generate information about patients touch points, and clinical questions Care Managers should ask throughout the post acute care journey, when patients are most vulnerable.
Technological advances, artificial intelligence and Machine learning in healthcare have allowed us to offer this solution after 5 million successful patient interactions in our test market.
HEAPS can work with your existing technology and make the most out of the investments you have already made. Unless it’s a handwritten note, we can pull relevant data to create a relevant care plan.
HEAPS was founded by Dr. Suman Katragadda in 2020 and has rapidly evolved to become a transformational leader in the health tech space.
HEAPS operates in the United States, India, the Middle East and South Africa, serving 35+ health system, payer and employer customers.
